Accounts are opened by our team, so the first message usually settles the plan, the region and the invoice details in one go.
Support hours: Mon–Fri, 09:00–18:00 CET. Business plan incidents are answered within four hours, including public holidays.
Visits by appointment — the office is a working floor, not a reception desk.
Documents are sent on request and signed electronically; we do not gate them behind a form.
| Legal entity | LumenHop B.V., incorporated in the Netherlands |
|---|---|
| Chamber of Commerce | KvK 84512907 |
| VAT number | NL863192047B01 |
| Registered address | Keizersgracht 241-4, 1016 EA Amsterdam |
| Terms of service | Current version 3.2, effective 1 March 2026 — sent with the account confirmation |
| Privacy policy | GDPR-aligned; request at privacy@lumenhop.com |
| Data processing agreement | Standard DPA with sub-processor list, signed before the first upload |